Refund policy

REFUND POLICY

1. Overview

This Refund Policy applies to all purchases made from our online store selling fashion, accessories, perfume, and cosmetic products. By placing an order, you agree to the terms stated below.

2. Eligibility for Refunds

Refunds or exchanges are only applicable under the following conditions:

The product received is defective, damaged, or incorrect
The issue is reported within 3 days from the date of receipt
Proof of purchase and clear photo/video evidence are provided

3. Non-Refundable & Non-Returnable Items

For hygiene and safety reasons, the following items are strictly non-refundable and non-returnable:

Perfumes and fragrances once opened
Cosmetics or beauty products once opened or used
Innerwear, personal care items, or items marked as Final Sale

4. Change of Mind

We do not accept refunds or returns for:

Change of mind
Wrong size, color, or variant chosen by customer
Failure to read product descriptions properly

Please review product details carefully before placing an order.

5. Refund Process

If your refund request is approved:

Refunds will be processed using the original payment method
Processing time may take 7–14 working days, depending on the payment provider
Shipping fees are non-refundable, unless the error is caused by us

6. Exchanges

Exchanges are subject to stock availability. If the replacement item is unavailable, a refund may be issued at our discretion.

7. Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or defective
Returned items must be unused, in original condition, and in original packaging