Shipping policy

Shipping Policy – Kajau Chapter

We process and ship all orders within 1–3 working days after payment confirmation.
All orders are shipped from Malaysia using trusted local courier services.

Delivery typically takes 2–5 working days (West Malaysia) and 5–7 working days (East Malaysia), depending on location.
Shipping fees are calculated at checkout and are non-refundable once the order has been shipped.

Kajau Chapter is not responsible for delays caused by courier services, weather, or incorrect shipping details provided by customers.

Intentional design

Everything we do starts with why

Made with care

We believe in building better

A team with a goal

Real people making great products

Frequently asked questions

Returns or exchanges are only accepted for defective or incorrect items. Requests must be made within 48 hours of receiving the product with valid proof and receipt. Opened or used perfume products are non-returnable. Refunds are subject to approval by Kajau Chapter.

Yes. All purchases are final sale. Returns or exchanges are only accepted for defective or incorrectly shipped items reported within 48 hours of delivery. Opened or used perfume products are non-returnable.

Orders are processed within 1–2 working days after payment confirmation. Delivery usually takes 1–3 working days within Peninsular Malaysia and 3–5 working days for Sabah & Sarawak. Tracking details will be provided once your order is shipped.

Kajau Chapter products are carefully sourced and curated from trusted suppliers, with quality control handled by our team in Malaysia to ensure authenticity and quality before delivery.

Shipping costs vary depending on your location and order total. The exact fee will be calculated and shown at checkout before you pay. Generally, many Malaysian online stores charge around RM7–RM15 for standard delivery within Malaysia

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